Policies and Terms

Promotions & Discounts

You can only redeem a promo/coupon code if you are a logged in as a registered customer on the Baby Foot® website.

Returns & Exchanges Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll need the receipt or proof of purchase and we need to confirm in writing that we can accept your return.

To start a return, please email us at info@babyfoot.com.au.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Kindly note that all returns are subject to a handling fee of $9.95. The shipping cost of the return item/s will be for your own account.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns for products that have been opened. 

Exchanges

If for whatever reason you aren’t happy with your order we always ask if you’d like to purchase something else. This is subject to stock being available.

Refunds

If you decide you’d prefer a refund and your item qualifies for a return, you’ll be refunded on your original payment method, less the applicable handling fee for the return. To be eligible for a refund, your item must be in the same condition that you received it, unused, and in its original packaging, and returned to us in terms of the returns policy above. We do not offer refunds where third party shipping providers experience delays in shipping products to you – such as during peak periods or in areas that may be affected by events including but not limited to flooding. Where you qualify for a refund, please remember it can take some time for your bank or credit card company to process and display the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@babyfoot.com.au.

Shipping and Delivery

Delivery time frame up can take up to 5 to 8 business days. Unforunately we are unable to control any delays.
You will receive a tracking code to monitor your order throughout the shipping process.
Please check order details carefully. Correct delivery address must be submitted at time of order. We cannot be held responsible for any incorrect delivery addresses entered.
Express orders must be placed by 7.30 am AEST for same day despatch.
Free standard shipping for orders above $70.